Frequently Asked Questions
Is ordering online with First Third Books secure?
We respect your privacy and will not give your details to any third parties.
We use PayPal and we don’t hold any credit card information for our customers.
Do you accept other methods of payment?
We prefer to deal through the internationally recognized and trusted PayPal system
for safety and convenience.
If you don’t have a Paypal account, you can still purchase your book through Paypal. First select
your shipping destination on the order page, and click on “you do not have a Paypal account”
at the bottom right of the screen.
How will I know you received my order?
We will send you an email confirming receipt of your order and payment.
What countries do you deliver to?
We can deliver to any country and use Royal Mail registered delivery services. But please be aware that
if your book is being ordered from outside the UK, import duties and
taxes may be incurred once the goods reach their destination. First
Third Books is not responsible for these charges and are unable to
provide calculations or estimates in this regard. If you are buying
internationally, you are advised to contact your local customs
authorities for further details on costs and procedures.
How much does delivery cost?
Depends on the number of books and destination. As a guide, one book posted to a UK address
will cost £9.50, one book to Europe £19.50 and everywhere else £28.00. The delivery needs to be
signed for on receipt.
How long does delivery take?
Delivery times vary but we will endeavor to post your book/s within 2 weeks of your order/payment.
What if the book arrives damaged?
First Third Books aims to always provide high quality goods that are fault free and undamaged and we use robust packaging for all our orders. If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 days and arrange collection and return.
Where is First Third Books based?
We are a small independent design and publishing company with offices in London and Paris.
First Third Books are designed in Paris and London, printed in Italy, and distributed from our London facilities. We collaborate with photographers and artists from around the world.
How do I contact you?
The most convenient way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it. We are always happy to hear from you and help with any queries or problems. We endeavour to answer all queries within 24 hours.
By post, address your correspondence to:
First Third Books Ltd
19 Leighton Place
London NW5 2QL
UK
or
First Third Books Ltd
℅ Fabrice Couillerot
65 boulevard Arago, Atelier 11
75013 Paris
France
If you want to speak to someone, please include your phone number when completing the online contact form and a staff member will call you during business hours.
Alternatively, if your question specifically relates to shipping, contact craig@firstthirdbooks.com
if you are a retailer looking to stock First Third Books email ritchie@firstthirdbooks.com
Where else are your books available?
Our books are available in a few select retail outlets and gallery shops that vary depending on the subject matter. The rest are sold through our website.
Can I order a specific number in the series?
Unfortunately it is not possible to reserve or order a specific number in the edition,
but you will stand a better chance of a low number if you place your order as early as possible.
Once the books are sold out, will they be reprinted?
Once the books are sold out, they will not be reprinted in a hardback – that is our promise and commitment when we produce limited edition titles.
What is the difference between ‘standard edition’ and ‘deluxe edition’?
Where we offer a ‘Deluxe’ option of a book it will include an exclusive extra item such as a specially recorded single or a signed limited edition print. The book itself is the same in content as the ‘Standard’ edition. A full description can be found in the preview link under each title.
Future projects include:
Big Star, Ramones, Siouxsie and the Banshees and John Grant.
First Third’s passion for our selected artists is reflected in thoughtful commentary, beautiful presentation and high production standards of every title.
First Third are: Fabrice Couillerot, Janet Smyth, Ritchie Franklin, with associates Lora Findlay & Paul Kelly.
